All retailers, brands and cataloguers across multitude of channels

All about we do OUR SERVICES

Radiate E-services is a prominent firm which deals with eminent companies across the country. We are a global provider of Business Process Outsourcing solutions, provides end to end outsourcing services for its clients across the globe. We partner with clients to improve customer loyalty, reduce cost and increase revenue while delivering a positive customer experience. We are the voice that connects you with your customer.

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We are proficient in providing E-commerce services, inbound, outbound, data entry, telemarketing, and image marketing services. Our professional and skilled teams are directed towards proven methodologies delivering business excellence framework, satisfying the needs our clients at a price much cheaper than other service providers.

The core competencies of Radiate is its pool of 1000+ dedicated employees, broader market exposure, expertise, and state-of-the-art technologies that we deploy to make our in-house processes fully streamlined, seamless and approachable. In addition, we maintain innovative service offerings for numerous prospective clients using the strategy of result-oriented potentials. In BPO and Website service offerings, our expertise and talent-sets lay the foundation for timely completion of any client-assigned projects, besides satisfying any service-related queries by the proactive team of tele-executives, working their fingers to the bone in extending prompt voice support to the related clients. Sustained customer-satisfaction through quality services bound by punctual delivery mechanism is what narrows down our vision toward achieving the holy grail of success.

Radiate has adopted the highest standards of service quality and operational excellence, enabling its clients across wide range industries

Radiate comprehend that the outsourcing service ought to be the engine helps you reach your goals.

E-Commerce Services

The evolution of E-commerce services has facilitated several new opportunities for retailers, brands and cataloguers across multitude of channels today. E-commerce services are the products and services that help a company conduct business electronically. The range of available e-commerce service is vast, versatile and user-friendly including those that allow traditional businesses to design, create, and operate through websites.

 

Back Office Services

Radiate E-Services, your trusted BPO partner and service provider for best in class back office services.

We are one of the fastest growing outsourcing service providers. Our highly experienced team has data entry expertise in specialties like online, offline, xml, excel, pdf, survey, databases, image data entry.

Our back office services are. 

·       Online Data Entry

·       Offline Data Entry

·       Logistics Data Entry

·       Image Data Entry

·       Copy paste Data Entry

·       Document Data Entry

Image Processing Service

The internet has transformed the way in which business connect with potential customers. With the help of images, online catalogs, companies can showcase their products to prospective buyers and educate them about their key features and benefits.

Radiate E-Services provides a comprehensive, reliable and customized image processing services to meet the requirements of both large and small organizations. Our company offers services such as; Image Processing, Image Retouching, Photo Editing, Photo Masking, OCR Scanning, Photo Restoration and Image cut-outs.

Inbound Service

“There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer!”

Radiate has been one of the leading inbound outsourcing service providers to global clients. Our professional team is expert in handling customer services and we are perfectly placed to offer your business a complete outsourced customer services department, allowing you to concentrate on your core business activity. The inbound services include customer service, inquiry handling, providing inbound sales, order taking services, helpdesk solutions etc.   

We specialize in following inbound services.

Customer service- Every modern business now needs to focus on three aspects of customer relationship management- customer growth, customer acquisition and customer care. Radiate is a perfect solution if you are searching for a Customer Relationship Manager. We can help you track the current trends of the market, buying trends of your customers, etc. to help you improve your sales and increase your reach. 

Answering service- Increasing number of businesses throughout the world now use answering services. With the help of this service, businesses can get their telephone calls answered by a professional answering agent. We offer professional answering service to businesses involved in several different sectors. We will answer your calls and all the messages will be conveyed to you. 

Inquiry handling- The inquiry handling is one of our most popular inbound call center solutions. All the inquiries of your customers are handled in a responsible and time-efficient manner to make sure that the customer is thoroughly impressed with your company. Moreover, as we offer our services in more than 8 languages, you can rest assured that Radiate would be the best choice for your inquiry handling process in several regions. 

Helpdesk- Our helpdesk solutions can function as a hub for you where all your customers can lodge their problems. We offer custom helpdesk solutions to provide a world-class customer service experience to your customers to take maximum advantage of each of your customer relationships. 

Order taking- If taking orders from customers through telephone, online, or through a mobile app, is one of your most important business activities, let ICCS handle the process for you. Our order taking service is perfect for any small, medium, or large company looking for a simpler and cost-efficient way to take orders from the customers. 

 

 

Outbound Service

Both we’re trading on B2B and B2C, our friendly and professional team can have a huge impact on your business. Radiate offers a wide-range of outbound services. While the world is abundantly relying for high-quality, time- and cost-efficient outbound services and new companies are mushrooming every day, Radiate is a trendsetter in the BPO industry of India. Our highly professional and skilled employees are adaptive and flexible and have huge experience in outbound service.

We offer high-quality services to help our clients achieve their business goals and reach their target audience in the most effective manner. Our outbound services include up-Selling and Cross-Selling, telemarketing and qualified lead generation, hosting of new merchants to the shopping platform, inquiries regarding payment and accounts, problem resolution to customers, and service and product promotion.

Up selling and Cross-Selling- With increasing competition, it is now very important for businesses to look for effective ways to expand their market and reach their target audience. We facilitate the growth of our clients through our professional upselling and cross-selling services to provide them a competitive edge and help them excel in their industry.

Lead Generation- This is the process of generating a list of prospective customers who are interested in buying the products or services of a company. Radiate has vast experience of lead generation and can significantly boost your sales with our services. Our extensive network allows us to carry out in-depth market research and surveys which allow us to generate leads with excellent conversion rates. 

Telemarketing Services- Our telemarketing services allow businesses to provide world-class customer services to the customers. Over the years, we have worked with a number of national and international businesses and have appreciatively met their targets on a consistent basis. 

Service or Product Promotion- Our service or product promotion services involve informing, encouraging and reminding your target audience about your products or services. We offer excellent promotion solutions and support through our teleservices. 

With the increasing competition, it is by providing better services to the customers that businesses can stay ahead. Radiate can play a very important role in allowing businesses to offer enhanced customer support. Our extensive range of outbound services, when combined with your business initiatives, will help you achieve your business objectives in a professional and time-efficient manner. Our service contracts are hassle-free and direct to make sure that there are zero post-service problems. 

Join hands with Radiate and see yourself grow as we eliminate all the hassles to help you concentrate on other core business activities. Contact us today to know more about our outbound services!